Shipping destinations and services
Available destinations and services are determined by the store’s shipping configuration and the delivery address entered at checkout. If no service is available, do not submit a new order to a different address solely to avoid a restriction; contact support.
Shipping charges
Shipping charges, taxes and the order total are shown before the order is submitted. Any free-shipping offer is calculated by the active WooCommerce shipping method, including its destination, merchandise threshold and coupon conditions. Product prices alone do not include a shipping promise.
Processing and dispatch
Contact order support to confirm the processing details for your order. Delivery estimates are not guarantees.
A dispatch notification indicates that the order has entered the fulfillment process; use the carrier’s tracking record for transit updates. Carrier estimates may change.
Address details
Check the recipient and address before ordering. Contact support promptly about a correction. An address change may not be possible after processing, and any available options depend on the shipment’s status.
Damaged, incorrect or missing shipments
Contact support promptly about an incorrect, damaged or missing shipment. Any mandatory consumer rights remain unaffected.
Include your order reference and a description of the issue. Keep the packaging and materials while the request is reviewed. Support may request relevant photographs through the approved support channel. Do not send payment-card or personal health information.
Returns and refunds
Read the return policy before sending material back. Nothing in this policy removes rights that cannot lawfully be excluded.